Legal
Privacy Policy
Last Updated: September 19, 2026
This Privacy Policy explains how Nitu Mishra ("we", "us", "our") collects, uses, stores, and protects personal information when you visit or use our website, book a consultation, contact us, or use any services provided through the website.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
A. Information You Provide
This may include:
- Full name
- Mobile/telephone number
- Email address
- Date and time of birth, where voluntarily provided for an astrology consultation
- Place of birth, where voluntarily provided
- Consultation preferences
- Messages, enquiries, notes, or other information you submit
- Information provided while creating or updating your customer account
B. Booking Information
When you book a consultation, we may collect:
- Consultation type
- Selected duration
- Appointment date and time
- Booking/reference ID
- Booking status
- Payment status
- Amount payable and amount paid
C. Payment Information
Payments may be processed through third-party payment service providers.
We may receive information such as:
- Payment transaction/reference ID
- Payment status
- Amount paid
- Payment date and time
- Payment method or limited payment-related information provided by the payment provider
We do not ordinarily store your complete debit/credit card number, CVV, PIN, UPI PIN, or other payment authentication credentials on our servers. Payment processing is handled by the applicable payment service provider.
D. Calls and IVR Information
If you contact us through our telephone/IVR service, we may collect and retain information such as:
- Telephone number
- Date and time of call
- Call duration
- IVR options selected
- Call status
- Call reference/transaction ID
- Information provided during the interaction
- Call recording, where applicable and where legally permitted
Where technically possible, calls from an existing number may be associated with the corresponding customer profile and call history.
E. Technical Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website or source
- Basic diagnostic and security information
We may use cookies or similar technologies to maintain sessions, improve functionality, understand website usage, and support security.
2. How We Use Your Information
We may use personal information for purposes including:
- Providing astrology consultation services
- Responding to enquiries
- Creating and managing leads and customer profiles
- Processing and managing appointments
- Checking appointment availability
- Confirming and managing bookings
- Processing payments
- Generating invoices and payment records
- Sending booking confirmations
- Sending appointment reminders
- Communicating regarding cancellations or rescheduling
- Providing customer support
- Maintaining call and booking history
- Managing customer accounts
- Preventing fraud, misuse, and unauthorized activity
- Maintaining security and operational records
- Improving our website and services
- Complying with applicable legal, regulatory, accounting, and contractual requirements
- Responding to lawful requests from competent authorities
We will use personal information only for legitimate and relevant purposes connected with the services and operations described above.
3. Astrology-Related Information
Information such as date of birth, time of birth, place of birth, and other information voluntarily provided for an astrology consultation may be considered personal information.
You are not required to provide such information unless it is necessary for the particular consultation you have requested.
Please do not provide information about another person unless you are authorized to provide it.
4. Legal Basis and Consent
Where required under applicable law, we will obtain appropriate consent before collecting or using personal information for the relevant purpose.
Depending on the circumstances, processing may also be carried out where necessary to:
- Provide a service requested by you
- Perform or administer a booking or transaction
- Comply with a legal obligation
- Protect our website, users, and services
- Pursue other lawful purposes permitted under applicable law
Where processing is based on consent, you may withdraw your consent subject to applicable legal and contractual limitations.
Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.
5. Sharing of Information
We may share relevant information with trusted service providers who assist us in operating the website and providing services.
These may include providers for:
- Website hosting and infrastructure
- Payment processing
- Email delivery
- Telephone/IVR services
- Calendar and appointment management
- PDF/invoice generation
- Website analytics and security
- Technical support
For example, appointment information may be shared with our calendar service provider to check availability and create an appointment.
Payment-related information may be shared with the payment service provider to process your transaction.
Service providers are expected to process information only for the purposes for which it is provided and in accordance with applicable contractual and legal requirements.
We may also disclose information where required by applicable law, regulation, court order, or a lawful request from a competent authority.
6. Google Calendar
We may use Google Calendar or related Google services to manage appointment availability and confirmed consultation bookings.
Where applicable, information necessary to create or manage an appointment may be transmitted to Google for this purpose.
We do not use your Google account credentials to access information unrelated to appointment management.
You should also review Google's applicable privacy policies and terms when using services provided by Google.
7. Payment Services
Payments may be processed through third-party payment gateways.
When you make a payment, you may be redirected to or interact with the payment provider's platform.
The payment provider may independently process information according to its own privacy policy and terms.
We recommend reviewing the privacy policy of the payment provider before completing a transaction.
8. IVR and Telephone Calls
When you contact us through our IVR/telephone service, information associated with the call may be recorded and stored for purposes such as:
- Handling your enquiry
- Understanding your selected IVR option
- Managing leads
- Providing customer support
- Maintaining service records
- Following up on appointment requests
If calls are recorded, appropriate notices may be provided through the IVR or other communication channels where required.
Call recordings, where retained, will be handled in accordance with applicable law and our retention requirements.
9. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep you logged in
- Maintain website functionality
- Remember preferences
- Improve website performance
- Understand website usage
- Protect against security threats
You may be able to control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
10. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Your account may allow you to access information such as:
- Profile information
- Booking history
- Upcoming appointments
- Payment history
- Invoices
You must notify us if you believe your account has been accessed without authorization.
We will not ask you to disclose your password through unsolicited emails or telephone calls.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
Security measures may include:
- Access controls
- Authentication and authorization
- Encryption where appropriate
- Secure communication protocols
- Logging and monitoring
- Regular software and security updates
- Restricted access to personal information
However, no internet-based system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing and managing services
- Maintaining booking and payment records
- Handling customer support
- Meeting accounting requirements
- Complying with applicable legal and regulatory obligations
- Resolving disputes
- Preventing fraud and misuse
Different categories of information may have different retention periods.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
13. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data processed by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the processing of your personal information
- Request information regarding how your personal information is being processed
Certain requests may be subject to legal, contractual, security, or other applicable limitations.
To exercise a privacy-related right, please contact us using the details provided below.
14. Children's Privacy
Our services are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites.
You should review the privacy policies of those third parties before providing them with personal information.
16. Marketing and Communications
We may contact you regarding:
- Your enquiry
- Your booking
- Payment-related matters
- Appointment confirmations
- Appointment reminders
- Cancellations or rescheduling
- Customer support
Where required, promotional or marketing communications will be sent only in accordance with applicable law and applicable consent/preferences.
You may opt out of promotional communications where applicable.
Opting out of marketing communications will not necessarily stop essential service communications such as booking confirmations or appointment-related notifications.
17. Data Transfers
Some service providers used by us may process information on servers located outside India or in other jurisdictions.
Where personal information is transferred or processed outside India, we will take appropriate measures as required by applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Technology
- Third-party service providers
- Legal or regulatory requirements
- Our privacy practices
The updated version will be published on this website with a revised "Last Updated" date.
Your continued use of the website after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.
19. Grievance and Privacy Contact
If you have questions, concerns, requests, or complaints regarding the handling of your personal information, please contact us.
We will review and respond to privacy-related requests in accordance with applicable law.
20. Contact Us
For general enquiries regarding our services or appointments, please contact us.
By using this website or submitting your information through the website, you acknowledge that you have read this Privacy Policy.